Privacy Policy

1. Introduction

Point Communications Ltd is committed to safeguarding the privacy of visitors to its website.

We pledge to handle your data fairly and legally at all times and are committed to being transparent about what data we collect about you and how we use it.

This notice, which applies whether you visit our website, or communicate with us via email, post or telephone provides details of:

• The general categories of personal data that we may process
• In the case of personal data that we did not obtain directly from      you, the source and specific categories of that data
• The purposes for which we may process personal data
• The legal bases of the processing your legal rights relating to      your personal data

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

In this policy, "we", "us" and "our" refers to Point Communications Ltd.

2. The purposes of processing your personal data 

We collect and use Personal Data as permitted by law for the legitimate interests of providing our products and services for our contracted clients. We only process Personal Data that is relevant to the products and services that we provide and only for the purposes compatible with those for which the Personal Data was collected, received or otherwise authorised.

We may process data about your use of our website ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website services.

We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address. The profile data may be processed for the purposes of enabling and monitoring your use of our website. The legal basis for this processing is our legitimate interests, namely the proper administration of our website.

We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

Your personal data will be treated as strictly confidential and will not be shared with anybody else.

4. Retaining and deleting personal data

Point Communications will process personal data during the duration of any contract and will continue to store only the personal data needed for a maximum of six years after the contract has expired to meet any legal obligations. 

5. Your rights

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you
• The right to request that we correct any personal data if it is found to be inaccurate or out of date
• The right to request your personal data is erased where it is no longer necessary to retain such data
• The right to withdraw your consent to the processing at any time where consent was your lawful basis for processing the data
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means)
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing
• The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics)
• You may access, correct, update or delete your Personal Data by contacting us, using the details below. We will make every effort to respond to any requests within a month. We may need to verify your identity before providing access to your Personal Data.

6. Transfer of data abroad

We do not transfer personal data outside the European Free Alliance.

7. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. 

8. Contact

Questions regarding this Privacy Notice can be emailed to our Data Protection Officer  lee.murgatroyd@pointcommunications.co.